Your Cleaner provide regular and on-off cleaning services across London

Frequently Asked Questions

New Clients | Existing Clients

Should I tip my cleaner?
If I am unhappy with my cleaner can I change to a new one?
What happens when I go on holiday?
What if I need to make any changes to my cleaning day?
When do I receive my monthly usage statement?
I am thinking of buying a new vacuum cleaner, can you help?
If I have any further questions whom do I call?

Should I tip my cleaner?

We do not expect any of our clients to do this. Some clients do like to leave their cleaner a small gift or card at Christmas, but we do not ask for any gratuities.

If I am unhappy with my cleaner can I change to a new one?

Of course you can. We have learnt over the years that not all cleaners suit all homes. We can have the most wonderful cleaner, adored by all of their clients, arrive at a new home and never quite get to grips with it. We do not know why this happens. But on the odd occasion that it does, we supply a new cleaner as soon as possible. If you feel disappointed with your cleaner, just let us know and we will swap them over. However, please be patient and supply us with as much feedback as possible.

What happens when I go on holiday?

Please give us as much notice as possible. That way, should your cleaner wish to work some extra hours elsewhere while you are away we can arrange this.

What if I need to make any changes to my cleaning day?

Should you require a week or two without cleaning, or need to change your cleaning day call the office as soon as possible and let us know. Then please e-mail or write to us to confirm this change. This way we have a written copy of your intentions that we can keep on file to avoid any future confusion. If we do not have this in writing it will be very hard to check back should the message not get through to the cleaner. YC are unable to refund any unwanted, additional cleaning hours without written proof of their alteration.

When do I receive my monthly usage statement?

We endeavour to send this out on the second week of the following month. Please do call us if you have not received any of your statements.

I am thinking of buying a new vacuum cleaner, can you help?

Take a look at our Cleaning Tips page for advice.

If I have any further questions whom do I call?

Feel free to call or Your Cleaner on 08700 761 961 or email us at office@yourcleaner.co.uk.


	Frequently Asked Questions New Clients \| Existing Clients Should I tip my cleaner? If I am unhappy with my cleaner can I change to a new one? What happens when I go on holiday? What if I need to make any changes to my cleaning day? When do I receive my monthly usage statement? I am thinking of buying a new vacuum cleaner, can you help? If I have any further questions whom do I call? Should I tip my cleaner? We do not expect any of our clients to do this. Some clients do like to leave their cleaner a small gift or card at Christmas, but we do not ask for any gratuities. If I am unhappy with my cleaner can I change to a new one? Of course you can. We have learnt over the years that not all cleaners suit all homes. We can have the most wonderful cleaner, adored by all of their clients, arrive at a new home and never quite get to grips with it. We do not know why this happens. But on the odd occasion that it does, we supply a new cleaner as soon as possible. If you feel disappointed with your cleaner, just let us know and we will swap them over. However, please be patient and supply us with as much feedback as possible. What happens when I go on holiday? Please give us as much notice as possible. That way, should your cleaner wish to work some extra hours elsewhere while you are away we can arrange this. What if I need to make any changes to my cleaning day? Should you require a week or two without cleaning, or need to change your cleaning day call the office as soon as possible and let us know. Then please e-mail or write to us to confirm this change. This way we have a written copy of your intentions that we can keep on file to avoid any future confusion. If we do not have this in writing it will be very hard to check back should the message not get through to the cleaner. YC are unable to refund any unwanted, additional cleaning hours without written proof of their alteration. When do I receive my monthly usage statement? We endeavour to send this out on the second week of the following month. Please do call us if you have not received any of your statements. I am thinking of buying a new vacuum cleaner, can you help? Take a look at our Cleaning Tips page for advice. If I have any further questions whom do I call? Feel free to call or Your Cleaner on 08700 761 961 or email us at office@yourcleaner.co.uk.
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